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Our products are covered by a 3-year warranty from the day they were bought, when used under normal conditions and for the purpose intended. Should one of our products fail due to defect in materials or workmanship we will repair or replace the product at our discretion (in such cases we will request photos and/or description of the defect). This doesn’t mean to say that you should go for the Guinness world record of most packed bag, as seams, stitching and zippers are not built for this!
Proof of Purchase
Please save your purchase receipt as proof of purchase. This will be needed to demonstrate your warranty cover should you require to use it.
We stand behind the design and quality of every item we produce, and to this end offer a 3 year warranty that covers issues with workmanship or overall quality, but it’s not intended to cover misuse and abuse that would not normally be part of everyday use. We also won't replace stolen or lost items, so we recommend insuring your gear. This guarantee does not cover accidental damage, neglect, saltwater damage, normal wear and tear, material deterioration over time or cosmetic damage. we reserve the right to change this policy at any time in the future
If you experience a problem with your System G gear, or have a warranty claim, you can email firstname.lastname@example.org quoting the product serial number. We recommend that you register your product upon receipt, so we have full record of purchase.