FAQ

 

What is the size Difference between the Carry+ 15" backpack and Carry+ 17" backpack?

 

What taxes will I be charged?

We do business throughout the world and as such we need to charge the appropriate tax level.

 

Do you offer a lifetime warranty?

Yes! All our products are guaranteed for life. See our warranty section for more details

Warranty details here

 

How Long will it take for my package to Arrive after I Order?

If item(s) are available and in stock, all orders will ship within 24 - 48 hrs of being placed. Orders received on weekends or holidays will be sent the next business day. You will receive an order confirmation upon purchase and then a shipping confirmation via text message and email with your tracking number once your order is processed. Please allow one to two days to begin tracking your package.

 

What is your Warranty?

If any of our products ever fail as a result of defects in materials or workmanship, we will repair or replace at our discretion.  The warranty applies to the original owner only and does not cover normal wear-and-tear or abuse.

We guarantee everything we make for a lifetime within normal wear and tear. If you ever experience a problem with your System G product, you can email warranty@systemg.com and we will address the issue within 24 - 48 hours.

If you have a warranty claim, send us an email with a description of the issues and some photos to contact@systemg.com

We will respond within 24 - 48 business hours with return instructions.

 

What happens when I Pre-Order?

We offer products in high demand for pre-order so that you may reserve your items before they arrive and sell out. Your payment is processed when your order is made to ensure your reservation. If any item is out of stock, we will make an announcement on the SystemG.com website with an expected arrival date to allow you to plan you pre-order.

You may cancel your pre-order at any time prior to shipping. All ship dates provided are estimates and may change at any time due to real-time transit conditions provided by carriers.

 

What Happens if I subscribe to System G?

Subscribers to System G are kept up to date about new product launches, when items are available for pre-order and other general news related to System G.  All information is treated in the strictest confidence and is not shared with third parties, other than those required to fulfill orders.  More information can be found in our Privacy Policy.

 

Is Checkout Secure?

Our checkout is SSL enabled and secured with an encrypted connection. SSL encryption is vital and can be seen in a browser window by the "s" in https and a padlock icon in the address bar. This ensures you are visiting a secure page from a trusted source. 

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